Product Security & Vulnerability Reporting

At CHRONUS, we take the security of our products and the privacy of our customers seriously. We welcome responsible reports of potential security vulnerabilities or other security issues relating to our internet- or network-connectable products.

How to Report a Security Issue

If you believe you have identified a security vulnerability or security issue affecting a CHRONUS connectable product, please report it to us using the contact details below.

Security Issue Reporting Email:
support@chronussmartwatch.com

Please include as much relevant information as possible, such as:

• Product name and model
• A description of the security issue or vulnerability
• The steps required to reproduce the issue, where applicable
• Any relevant screenshots, videos, logs or other supporting information
• Your contact details, so that we can communicate with you regarding the report

Please do not include unnecessary personal information, passwords, payment information or other sensitive information in your report.

What Happens After You Report a Security Issue?

Acknowledgement

We will acknowledge receipt of a security issue report within 3 business days.

If additional information is required to assess the report, we may contact you using the details provided in your report.

Status Updates

We will provide status updates at least every 14 calendar days while we are actively investigating a reported security issue, until the issue has been resolved or otherwise closed.

The timing of the investigation and resolution may depend on the complexity and severity of the reported issue.

Investigation and Resolution

We will assess reported security issues and, where appropriate, investigate and take reasonable steps to address confirmed security vulnerabilities affecting our relevant products.

Where appropriate, we may provide further information about the progress or resolution of a reported security issue through the contact details provided by the reporter.

Responsible Reporting

We ask security researchers, customers and other members of the public to report potential security issues responsibly and to provide us with a reasonable opportunity to investigate and address the issue before publicly disclosing details of the vulnerability.

We appreciate responsible security reports and will treat information provided as part of a security report with appropriate care.

Contact

For product security and vulnerability reports:

CHRONUS
Email: support@chronussmartwatch.com

For general customer service, orders, returns and other non-security-related enquiries, please use the same contact address:

support@chronussmartwatch.com

Last updated: 10 September 2026