Frequently Asked Questions

Our smartwatches support both iOS and Android and are compatible with most major smartphone brands, including iPhone, Samsung, Xiaomi, HONOR, and others.

When left idle with no features in use, the watch can last for over a week on a full charge. However, with multiple features enabled—such as Bluetooth calling, message notifications, and health tracking—it may require daily charging, much like the battery usage pattern of a typical smartphone.

IP67 and IP68 are dust- and water-resistance ratings tested under specific conditions. IP67 generally indicates dust-tight protection and temporary water immersion under defined test conditions. . IP68 provides water resistance under conditions specified by the manufacturer. ATM ratings indicate pressure resistance under laboratory conditions; for example, 3 ATM corresponds to approximately 30 metres of static water pressure in a test environment, but it does not mean the watch is suitable for diving to 30 metres. For swimming, please use only models that are explicitly rated for swimming and follow the instructions for that specific model.

To help protect the watch, avoid wearing it in: ❌ High-temperature or high-steam environments such as saunas and hot springs ❌ High-pressure or fast-moving water such as pressure washing or diving impact ❌ Environments where the watch may be exposed to shampoo, solvents, or other chemicals ❌ Extreme temperatures, especially below 0°C Water resistance can vary by model, so always follow the water-resistance guidance on the individual product page.

Most compatible models can display SMS notifications and notifications from popular social and messaging apps such as Facebook, X, WhatsApp, and LINE when connected to a smartphone. Directly replying to messages from the watch is generally not supported unless the product page specifically states otherwise.

Yes, it supports a wide range of major languages used in over 100 countries, including English, Chinese, Japanese, German, Spanish, Portuguese, Italian, Russian, and many more.

We offer free worldwide shipping to supported destinations. Delivery to certain remote areas may be limited or may involve additional shipping charges. Orders placed on business days are generally processed within 48 hours, and standard delivery usually takes around 7–15 business days depending on the destination. All products are covered by a 30-day return policy and a 1-year warranty for eligible non-user-caused quality issues. Please refer to our Shipping, Returns, and Warranty policies for full terms and conditions.