Standard Warranty

Every CHRONUS watch comes with a two-year limited warranty from the date of purchase, covering any defects in materials or workmanship under normal use. The warranty is valid only if the watch has been purchased from an authorized CHRONUS retailer or the official CHRONUS website.

What Our Warranty Covers

• Movement Defects:
  CHRONUS covers any defects in the movement, hands, and dial.

• Battery Replacement:
  The warranty includes one battery replacement within the warranty period.

• Service Costs:
  Any necessary repairs due to workmanship or materials will be handled at no cost during the warranty period.

What Our Warranty Does Not Cover

• External Damage:
  CHRONUS’s warranty does not cover damage to the watch case, crystal, strap, bracelet, or other cosmetic elements due to misuse, accidents, or improper handling.

• Water Damage:
  Watches that are not water-resistant as indicated on the case back are not covered for water damage. Water-resistant watches that are submerged beyond the specified limits of their water resistance rating will not be covered.

• Unauthorized Repairs:
  Any repairs or modifications performed by unauthorized personnel will void the warranty.

Warranty Service

To claim warranty service, please retain your proof of purchase and contact our customer support team at support@chronuswatches.com or visit any authorized CHRONUS service center. We’ll guide you through the process and ensure that your watch receives the care it deserves.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free return process:

Return Policy

You can return any unused and undamaged watch within 30 days of delivery for a full refund or exchange. To be eligible, items must be in their original packaging, with all tags, manuals, and accessories included.

How to Initiate a Return

To start a return, please contact our customer service team at support@chronuswatches.com with your order number and reason for return. Our team will provide you with a prepaid return shipping label and instructions on how to send your item back.

Refund Process

Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 5–7 business days. Please allow additional time for the refund to appear on your statement, depending on your payment provider.

Exchanges

If you wish to exchange your item for a different model or style, follow the return steps above. Once we receive the original item, we’ll send out the replacement watch.

Non-Returnable Items

• Items damaged through misuse or unauthorized repairs

• Watches with customized engravings or alterations

Damaged or Defective Items

If you receive a defective or damaged product, please reach out to us immediately at support@chronuswatches.com with your order number and photos of the issue. We will work with you to quickly resolve the issue, including arranging a replacement or full refund as needed.

Contact Us

For any questions or concerns related to shipping, returns, or exchanges, please contact our customer service team at support@chronuswatches.com. We’re here to ensure you have the best experience with CHRONUS.